COVID-19

Important Information

Coronavirus and your holiday at Lower Keats Glamping

We have now taken the difficult decision to not open Lower Keats Glamping as planned in April, as we believe it is the right thing to do for our guests, our team and the wider community here in Devon.

These FAQs will hopefully answer a few concerns that you might have during this difficult time about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know.

Can I still go on my holiday?

We have now contacted all of our April guests and are in the process of finding a solution for them. If your holiday is in May or June then we will need to watch how the situation unfolds over the next 6 weeks. We hope to be ready to open again at the beginning of May but may decide to open with a reduced density, so that we can more effectively manage the risk.

I have a Balance Payment due for my May holiday – what should I do?

We would prefer all balance payments to be paid as per the original contract (8 weeks before each original stay date), which will help us immensely during this unprecedented time. However, please tell us asap by email linda@lowerkeatsglamping.co.uk if you do not want to continue with the original payment schedule and we can stop the process for you. We will however need all balances fully paid when booking new dates, if the stay is sooner than 8 weeks away.

I am not insured – can I cancel my holiday or change the date of my trip?

Once we have helped the April bookings with an offer of moving dates, we will have a clearer idea of future availability.

We have relaxed our terms in these extraordinary times, to cover the 12 weeks set out by the Government (up to and including 8th June 2020). We are allowing guests move their break to later in the year. We are happy to re-book you for any ‘term time’ stay for this season/year. There will be no administration fee for changing your dates and no increase in holiday costs to guests rebooking this year. You do not need to rebook now, but if you would like to fix new dates, please email linda@lowerkeatsglamping.co.uk  with your preferred dates and we will contact you as soon as possible. Breaks can be moved only once without loss of deposit, so please do not rebook until you are surer of your plans.

We hope that this answers some of the new questions raised but it is such a dynamic situation that I strongly advise you to follow us on Instagram or Facebook to get immediate updates…plus there will be pictures of all our animals to cheer us up. If you need any more information, please email linda@lowerkeatsglamping.co.uk  and wishing you all the best in these difficult times.

Questions going forward:

What is self-check-in?

To eliminate contact with others we are now offering self-check-in for all our accommodation. Self-check-in means that you won’t have to have any physical contact with anyone while you arrive at Lower Keats. We have prepared an “at a glance guide” for you (as well as the detailed guide already in the lodges) and we will speak to you on the phone to answer queries or from a 2 metre distance at the honesty shop.

What about meeting other guests or using group areas?

We have taken the hard decision to cancel events that bring people together (including animal feeding and Pizza nights) although the animals will still be there for the children to see. We will still offer to provide pizzas and cook them in the pizza oven if we can but will not opening The Hive for guests to get together. We are so lucky to be close to plenty of beaches where you can escape from the crowds as well as beautiful country walks around us here too.

Will the Honesty Shop be open?

Yes – we hope to still open the Honesty shop for guests to use. With lovely local produce and bakery deliveries so our guests can avoid the large supermarkets. At the Honesty Shop, we will operate a guest led, one in, one out system, for guests to stay a safe distance apart.

What if I have a Group booking of 15 + guests arranged?

This week we will contact all the organisers of April and May group bookings (starting with the nearest date first) and work with them to find a solution. If you have a booking in June or July we will know more next month, as events unfold.

Can I cancel my holiday or change the date of my trip?

Our first priority is to the April bookings, as their holiday is imminent. Going forward, we are relaxing our terms so that if you don’t want to go right now, we recommend that you change the date of your booking. To do this please email linda@lowerkeatsglamping.co.uk with your preferred term time dates this year (available on our website) and we will contact you as soon as possible; we are happy to re-book for you any term time stay up to the end of this season. There will be no administration fee or extra charges for changing your stay this year. To be as helpful as we can, we will try our best to help with new dates, even at the last minute, when it is safer to travel.

Should I buy travel insurance?

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

What is the latest government advice on self-containment?

It is important that all guests follow the latest NHS advice on self-containment. If you have any symptoms it is recommended that you and your household self-isolate for 14 days.

What happens if I am in an at-risk group?

The wellbeing of our guests is our priority. It is important that people follow government advice based on their own individual circumstances and in the first instance we recommend contacting your holiday insurer. If you don’t want to, or are not able, to travel right now we recommend that you change the date of your booking as above.

I would like to make a booking for May or June 2020 – how do I do it?

You may still book via the website and when we know if it is safe, we will confirm the booking and discuss the holiday with you.

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