COVID-19

Important Information

Coronavirus and your holiday at Lower Keats Glamping

Having taken the difficult decision to not open Lower Keats Glamping as planned in April 2020 (as we strongly believed it was the right thing to do for our guests, our team and the wider community here in Devon) and having kept closed during May and June, due to Government restrictions, we are so pleased to open in early July in line with Government guidelines.

The safety and well-being of our guests and our Lower Keats team is the most important thing to us. During Coronavirus we will be taking extra measures in order to keep you safe during your stay and ensure that you can relax and get the wonderful glamping break you really need.

We conducted a Covid-19 risk assessment of our business and putting in place the following measures to help keep our guests and staff members safe:

Social Distancing: Our site has been designed in such a way that allows easy social distancing.  Each lodge is self-contained with its own internal kitchen and bathroom facilities as well as private decks to the front of each tent with individual bbq’s and outdoor seating.

Spacing

This photo shows the large spacing between the lodges.

Self Check-in:
We are still hoping to meet all our guests on arrival (at a safe distance) at the Honesty Shop and continue with lodge tours (but from outside of your lodge) but if you prefer to eliminate contact with others we are now offering self-check-in for all our accommodation. Self-check-in means that you won’t have to have any physical contact with anyone while you arrive at Lower Keats. We have prepared an “at a glance guide” for you which can be emailed prior to arrival (as well as the detailed guide already in our lodges) and we can speak to you on the phone to answer queries.

All guests will be asked to use sanitiser hand gel upon arrival at Lower Keats and before entering the shop.  We have a gel station outside of the Honesty Shop.  Guests are reminded to bring any further cleaning supplies or hand gel for personal use. Guests will be reminded to remain at least 2m from other guests if passing in the car park area or on the track to the lodges.

Enhanced Cleaning:
When we are allowed to open we will be implementing the following government cleaning advice for non-healthcare environments:
To reduce the risk of cross contamination the following cleaning measures will be put in place:

  • All highly touched hard surfaces will be thoroughly cleaned and disinfected between stays.
  • Other touch points such as door handles, chair armrests, light switches etc will also be disinfected between stays.
  • Cleaning staff will wear a new set of disposable gloves for every tent.
  • All linen is dry cleaned and beds made wearing clean gloves (if you prefer us to not touch the clean linen and us not to make beds, just let us know to leave the linen ready for you).
  • All crockery, cutlery, cups and glasses will be washed up at high temperature.
  • Our lodges contain washing up liquid and hand soap and there is a hand sanitiser gel station outside of the Honesty Shop for use on arrival and before entering the shop.
  • Guests will be encouraged to frequently wash their hands and use hand sanitiser gel particularly when returning to the tent after being out and to also practice social distancing during their stay.

Finally, all guests will be asked the day before their arrival, to confirm that they are not displaying any symptoms of Covid 19.

We do hope this information is helpful – Please get in touch by email: linda@lowerkeatsglamping.co.uk with any questions you may have and we will be more than happy to help.

 

MORE FAQs
The FAQs below will hopefully answer a few concerns that you might have during this difficult time about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know.

What about meeting other guests or using group areas?
We have taken the hard decision to cancel events that bring people together (including animal feeding and Pizza nights) although the animals will still be there for the children to see. We will still offer to provide pizzas and cook them in the pizza oven but will not encourage gatherings inside The Hive. We are so lucky to be close to plenty of beaches where you can escape from the crowds as well as beautiful country walks around us here too.

Will the Honesty Shop be open?
Yes – we hope to still open the Honesty shop for guests to use. With lovely local produce and bakery deliveries so our guests can avoid the large supermarkets. At the Honesty Shop, we will operate a guest led, one family in, one family out system, for guests to stay a safe distance apart.

Should I buy travel insurance?
It’s always a good idea to have comprehensive travel insurance. We strongly recommend you take out a policy which covers you in the event of cancellation and has good medical coverage. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

What is the latest government advice on self-containment?
It is important that all guests follow the latest NHS advice on self-containment. If you have any symptoms it is recommended that you and your household self-isolate for 14 days.

What happens if I am in an at-risk group?
The well- being of our guests is our priority. It is important that people follow government advice based on their own individual circumstances and in the first instance we recommend contacting your holiday insurer. 

I would like to make a booking – how do I do it?
You may still book via the website, we will confirm the booking and discuss the holiday with you.

Please also see our risk assessment if you would like more details of measures that will be in place at Lower Keats.

 

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