COVID-19

Important Information

Road Map out of Lockdown –  22.2.21

Following today’s Government announcement regarding the Road Map out of Lockdown, we’re saddened by the news that we cannot open until April 12th, and especially that we won’t be able to welcome our guests back for Easter as we were hoping to do.

Easter is one of the most exciting times of year at Lower Keats with fun and games so it’s doubly disappointing. 2021 is certainly continuing to be a really tough year!

 

We know you are also disappointed to not be visiting us too, so we’re getting in touch with all of our guests now to offer alternative dates or we will of course give you a refund (less 2%) if that is what you prefer.

We can move your stay to another time that suits you in April or May with no uplift in cost.  We have spaces at the following times:

  • Stays between 19 April to 30th April, and 3rd May to 27th May – you can also move from a midweek to a weekend or vice- versa. These dates do not include the bank holidays.

Or

choose to move to June where stays are £750 for short breaks and pay the uplift by bank transfer, from your original stay if there is one.

  • Stays between 7th and 24th June for short breaks. Again, you can also move from a midweek to a weekend and vice-versa.

 

As you can imagine, the phone is red hot, so do please get in touch by email and let us know if any of the above dates work for you.  We will work through them as fairly as we can.

Don’t delay too long, as you can imagine, they won’t stay around for too long.

There is now though a light at the end of the tunnel. Spring is already here in East Devon.

The daffodils are out, the primroses are in the hedges and Lower Keats will look even more amazing and we will, assuming all goes to plan, be fully open from 12th April.

 

Looking forward to seeing you all very soon.  Linda and Gary.

2021 – Season 5   – Jan 2021

As usual our ‘plan’ is to open for Easter, this year all being well, our opening day will be Friday 26th March 2021.  We are so looking forward to welcoming back guests for our 5th glamping season.

  • We will contact you by email before your stay to let you know our site covid precautions, ensure that you and your party are all well, and give you information about food on-site in our Honesty Shop, as well as activities and facilities that are open in the locality.
  • We are hoping to meet and welcome all our guests in person, albeit it at a distance, outside of the honesty shop. However, if you prefer to completely self-check-in, just let us know before your arrival day.
  • We ask our guests to let us know what time they hope to arrive with us and to try to plan journeys to arrive between 4 and 7pm. It’s very important to plan your journey so that you arrive with us during daylight.  However, due to our very rural environment it’s unlike arriving at a hotel where you park up and walk across a well-lit path.
  • Please do not arrive early as we will need to ensure all our covid safety checks are complete before any guests arrive. If however, you arrive after 8pm you must park in the car park and walk up the track to the lodges.
  • On arrival, we will take you through our site covid safety information and direct you to your lodge and will be available to offer any help that you need. On your departure check out is promptly by 10.00am to allow us to get all the additional sanitising completed ready for our next guests.
  • Our Committed to Clean Charter has been developed with all Visit England’s risk assessments and cleaning protocols in place.
  • Animal feeding: If the social distancing protocols change during the season, we will look at offering animal feeding, if we can do so safely; We know the kids (and adults), love it, so we would really like to offer it if we can. The animals will all be here for guests to see and pet as usual. Please do stroke the calves and lambs, they have been waiting for you!
  • Pizza nights at The Hive will continue twice weekly during the holidays and upon request if there is enough interest. They are an easy option for dinner but we sadly we won’t be encouraging guests to get together.  There is plenty of room at The Hive where you can sit in family groups or have a takeaway back at your lodge; either way Gary’s pizzas will still be delicious!
  • The Honesty shop: As last season, will be open for one family at a time with hand sanitiser at the door.
  • Food: We can still provide delicious locally cooked meals, our own farm quiches, sausages, bacon, eggs and burgers, steaks, steak mince, diced steak and joints of beef & lamb, so don’t bring too much with you. If you are wanting meat for your first evening, just let us know the day before arrival and we can have it ready for you from the freezer.  We also have milk, local yoghurts, butter and cheeses, curries, crackers, chutney, jam, pasta, soups, jacket potatoes, onions, biscuits, gelato, granola, marshmallows – the list goes on! To drink we have locally roasted coffee, soft drinks, beers, wines, ciders, and the baker will still gladly deliver fresh bread and pastries to the honesty shop early in the morning.  We do have a large supermarket 7 mins away so please don’t arrange for a supermarket delivery to arrive here, as we can’t accept them.

With the impact of the vaccine still unknown, paired with our mission to create a safe and relaxing space for our guests to enjoy, we hope to gently ease some of the restrictions around animal feeding and pizza nights as and when the Government indicates that it is safe to do so.  Take care and stay safe everyone.

 

Coronavirus and your holiday at Lower Keats Glamping – April 2020

Having taken the difficult decision to not open Lower Keats Glamping as planned in April 2020 (as we strongly believed it was the right thing to do for our guests, our team and the wider community here in Devon) and having kept closed during May and June, due to Government restrictions, we are so pleased to open in early July in line with Government guidelines.

The safety and well-being of our guests and our Lower Keats team is the most important thing to us. During Coronavirus we will be taking extra measures in order to keep you safe during your stay and ensure that you can relax and get the wonderful glamping break you really need.

We conducted a Covid-19 risk assessment of our business and putting in place the following measures to help keep our guests and staff members safe:

Social Distancing: Our site has been designed in such a way that allows easy social distancing.  Each lodge is self-contained with its own internal kitchen and bathroom facilities as well as private decks to the front of each tent with individual bbq’s and outdoor seating.

Spacing

This photo shows the large spacing between the lodges.

Self Check-in:
We are still hoping to meet all our guests on arrival (at a safe distance) at the Honesty Shop and continue with lodge tours (but from outside of your lodge) but if you prefer to eliminate contact with others we are now offering self-check-in for all our accommodation. Self-check-in means that you won’t have to have any physical contact with anyone while you arrive at Lower Keats. We have prepared an “at a glance guide” for you which can be emailed prior to arrival (as well as the detailed guide already in our lodges) and we can speak to you on the phone to answer queries.

All guests will be asked to use sanitiser hand gel upon arrival at Lower Keats and before entering the shop.  We have a gel station outside of the Honesty Shop.  Guests are reminded to bring any further cleaning supplies or hand gel for personal use. Guests will be reminded to remain at least 2m from other guests if passing in the car park area or on the track to the lodges.

Enhanced Cleaning:
When we are allowed to open we will be implementing the following government cleaning advice for non-healthcare environments:
To reduce the risk of cross contamination the following cleaning measures will be put in place:

  • All highly touched hard surfaces will be thoroughly cleaned and disinfected between stays.
  • Other touch points such as door handles, chair armrests, light switches etc will also be disinfected between stays.
  • Cleaning staff will wear a new set of disposable gloves for every tent.
  • All linen is dry cleaned and beds made wearing clean gloves (if you prefer us to not touch the clean linen and us not to make beds, just let us know to leave the linen ready for you).
  • All crockery, cutlery, cups and glasses will be washed up at high temperature.
  • Our lodges contain washing up liquid and hand soap and there is a hand sanitiser gel station outside of the Honesty Shop for use on arrival and before entering the shop.
  • Guests will be encouraged to frequently wash their hands and use hand sanitiser gel particularly when returning to the tent after being out and to also practice social distancing during their stay.

Finally, all guests will be asked the day before their arrival, to confirm that they are not displaying any symptoms of Covid 19.

We do hope this information is helpful – Please get in touch by email: linda@lowerkeatsglamping.co.uk with any questions you may have and we will be more than happy to help.

 

MORE FAQs
The FAQs below will hopefully answer a few concerns that you might have during this difficult time about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know.

What about meeting other guests or using group areas?
We have taken the hard decision to cancel events that bring people together (including animal feeding and Pizza nights) although the animals will still be there for the children to see. We will still offer to provide pizzas and cook them in the pizza oven but will not encourage gatherings inside The Hive. We are so lucky to be close to plenty of beaches where you can escape from the crowds as well as beautiful country walks around us here too.

Will the Honesty Shop be open?
Yes – we hope to still open the Honesty shop for guests to use. With lovely local produce and bakery deliveries so our guests can avoid the large supermarkets. At the Honesty Shop, we will operate a guest led, one family in, one family out system, for guests to stay a safe distance apart.

Should I buy travel insurance?
It’s always a good idea to have comprehensive travel insurance. We strongly recommend you take out a policy which covers you in the event of cancellation and has good medical coverage. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

What is the latest government advice on self-containment?
It is important that all guests follow the latest NHS advice on self-containment. If you have any symptoms it is recommended that you and your household self-isolate for 14 days.

What happens if I am in an at-risk group?
The well- being of our guests is our priority. It is important that people follow government advice based on their own individual circumstances and in the first instance we recommend contacting your holiday insurer.

I would like to make a booking – how do I do it?
You may still book via the website, we will confirm the booking and discuss the holiday with you.

Please also see our risk assessment if you would like more details of measures that will be in place at Lower Keats.

 

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