Privacy Policy

GDPR, your data and our cookies.

Privacy Statement

Lower Keats takes the preservation of your privacy seriously and is committed to letting you know how we use your personal information and to using your data in a responsible manner.

Information About You

Lower Keats will collect and collate personal information from you when you enquire about our service, make a booking via phone or online, or engage with us via our contact forms. This information may include your name, title, email and postal address and telephone number. We may also ask for some additional, non-personal information, such as pet information.

Our Use Of This Information

Your personal information will be used to process your requests, to provide you with our services, to provide you with information relating to our services and all other services in which we think you may be interested.

Lower Keats collects your data on a cloud-based booking system, for reporting purposes and for our qualitative and quantitative analysis to help us improve our services. The booking system run by a third party, and we do not hold any hard copies of your data at our premises. The database is password protected and the password is only known by the business owners. We do not hold or store any information regarding your bank accounts or credit cards.

If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at You have the right to access any information that we hold relating to you (Data Protection Act 1998) and we reserve the right to charge £10 as an administration fee.


Lower Keats uses cookies to assist the purposes set out in this Privacy Policy. Please read our Cookie Use Policy for more information.


Lower Keats will take all reasonable precautions to prevent the loss, misuse, or alteration of information you give us.
Communications may be sent by e-mail or other methods (i.e. Mail Chimp). For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form.

While Lower Keats endeavours to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

Disclosure of information

We will never pass your information on or disclose it to third parties other than in the event that we sell any or all of our business to the buyer, or where we are legally required by law to disclose your personal information.

This privacy policy may be updated from time to time, so please check back periodically. Links within our sites to other websites are not covered by this privacy policy.


This site uses cookies (small text files that are placed on your machine to help the site provide a better user experience). Cookies are used to retain user preferences, store information for items such as booking systems, and provide anonymised tracking data to third party applications like Google Analytics.