Terms & Conditions

Lower Keats Glamping is set in Devon farmland and in places the land is uneven, and the field is on a slight incline, so please make sure that your party are aware of this and wear suitable footwear.  There are no paved paths to the lodges; therefore, three wheel pushchairs may be more suitable than buggies. The lodges are 30-100 metres from the luggage drop off area – remember then all luggage will have to be transported across the field to the lodge in a wheel barrow!  We recommend that you bring wellies or crocs as they can be easily kicked off on the decks before entering the lodge.
 
Bookings and Payments 
If a booking is made eight weeks or more before the holiday is due to start, a deposit of one third of the rent is payable. The balance is then payable 8 weeks before your holiday. Payment can be made by debit or credit card online at the time of your booking. Alternatively, you can pay by cheque or bank transfer with prior agreement.  The balance due will be taken from the card on/after the due date unless you advise us that you will be paying by bank transfer and you have already requested our bank details. If the balance is not paid by the due date, we reserve the right to re-let the lodge and retain the deposit.

​If a booking is made less than eight weeks before the holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking.  All bookings via our online system should be treated as provisional until you receive a confirmation from us via email.

The prices featured on the website are not binding; we reserve the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding. We only accept bookings from persons over 18 years of age and we reserve the right, at all times, without statement of reasons, to refuse or cancel a booking.

Security/Damage Deposit
We ask all our guests for a security/damage deposit of £150 per lodge, which is pre-authorised against a card prior to arrival.  This is to cover any additional cleaning costs, breakages, damages and moving items to correct lodges after a group booking, the hold will be released in full, provided there is no damage or excess work required.

Cancellations & Refunds
We realise that sometimes plans change and where possible we will help you to move your holiday to a more convenient date, (bookings can only be amended once without loss of deposit).   In the event of a cancellation a charge is payable depending on the number of days before the holiday start date that written notification is received.

Our cancellation charge is a percentage of the rental cost of the holiday:
0 – 13 days notice:100%,              14 – 27 days notice:75% ,             28 – 55 days notice: 60%,            56 days or more the Deposit

We recommend that you take holiday insurance to cover any potential loss.  In the unlikely event of the accommodation not being available due to fire, flood or other unforeseen circumstances, Lower Keats Glamping cannot accept liability or responsibility for any loss, but the full cost of the holiday will be refunded within 14 days.

Overseas Bookings
Overseas guests may pay by international electronic transfer.  Any charges from payments from overseas will be passed on to the guest.

Group Bookings
We are a family campsite but also allow Stag/Hen breaks to be taken – please contact us before booking to discuss.  All large groups will be asked to sign a disclaimer agreeing to house rules.

Day Visitors
Day visitors are welcome (maximum of 2 guests per lodge). All day guests must be pre-agreed with the owners, names and car registration numbers must also be provided along with contact details, should we, in the case of an emergency, need to know who is on site. All day guests must vacate the site by 10pm.

Arrival & Departure Times
We ask that you arrive on your arrival date after 4:00pm and let us know by text 07540 367386 when you are 50 mins away, so we can be ready to greet you.  It’s very important to plan your journey so that you arrive with us during the daylight. Arriving and settling into your lodge takes a little while; from meeting us in our honesty shop, to unloading your luggage and wheel barrowing everything across the field, it’s all part of the glamping adventure. However, due to our very rural environment it’s unlike arriving at a hotel where you park up and walk across a well lit path, so please do plan to arrive during daylight hours. It will take time for your tour of the lodge to explain how everything works as well as unloading your belongings and then unpacking and lighting the wood burning stove. All of this is so much easier in the daylight as it really is pitch black once the sun goes down –  there are no street lights at Lower Keats.  Or alternatively get up early the next morning and arrive for breakfast – we can have the croissants waiting for you!

Guests are requested to vacate their lodge by 10:00am on the date of their departure.

Noise
We want all our guests to enjoy a restful, relaxing, chilled stay with us.  To keep the atmosphere peaceful and to not to disturb the wildlife or other guests, we do not allow music or radios outside the lodges. Be aware when it is quiet all around noise will be amplified as it travels over the fields.  There may well be young children sleeping on the site, so we also ask you to be thoughtful of how much noise your party are making around the camp fires during the evenings.  We all know that children like to escape early each morning, but to help let adults sleep in; it would be appreciated if parents could encourage children to stay indoors until after 7.30am/8am as it would help make for a stress free start to the mornings!

After 10.30pm the only sounds that should be heard is wildlife and whispering from our guests enjoying the sunset and stars. Train spotters will also enjoy the view of the main train line on the other side of the River Axe and watching the level crossing lights.  (Trains stop running overnight). Last summer we were fortunate to see the Tornado steam train go by on tour.

We are happy to accept all male or all female parties but request that they adhere to the noise rules above.  If you want karaoke at 2am around the campfire, then this is not the site for you!

In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.

Wood & Sticks
We will provide plenty of split logs and sticks for use in the wood burning stove during your stay, extra campfire wood is £7.50 a net.  BBQs work best with charcoal and that can also be purchased in the larder or from nearby garages and supermarkets.

Safety Notes
Each lodge has a smoke detector, carbon monoxide detectors and a fire extinguisher with exits at the front and rear of the lodges.  We also ask that candles are not lit in the bedrooms (due to fire risk). Candles may be lit outside on the decks and on the dining room tables.  We also have solar lanterns for use under canvas which will add to the ambient feel without the danger of fire.  The stoves are very safe if used properly and have a fireguard.  Instructions can be found in your information pack and should be read before use.

Each lodge has an outside tap and bucket outside each lodge – please have it ready for action when using the BBQ or campfires, just in case!  No other fires should be lit. These are also handy for washing muddy boots, dogs and children!

Lighting
The bathrooms have solar lights in the ceiling; each lodge has solar lanterns which can be used in the bedrooms, dining and sitting area. Outside there are solar lights on the path to the lodges.  Due to fire risk we do not allow candles inside the bedrooms of the lodges, but these maybe used on the outside deck areas and on the dining table. Further supplies of candles are available to purchase from the Larder.

Charging Electrical Devices
Guests may use the designated electric points in our Honesty Shop to charge electrical items, all items are left at guests own risk.

Children
Whilst staying at Lower Keats children will love to have the freedom of the Devon countryside however it is parents’ responsibility to ensure that their children are safe and supervised at all times.   Please do not allow them to play near or in the agricultural barn, as it contains agricultural machinery.  We have fenced areas off and have signs to deter entry; however, children may still find a way in.  Please do not allow children to climb our fences or trespass into neighbouring fields, as there may be animals or machinery at work.

Children are very welcome to help us with letting the animals out, feeding and cleaning them out, as well as collecting eggs, and bottle feeding spring lambs and brushing the piglets.  We are always happy to have helpers.

Cars
Vehicles are only allowed as far as the end of the track next to the glamping field to unload luggage.  This is to ensure that the field stays a safe haven for children who may be playing.  Luggage will then have to be transported 30m-100m across the field to the lodges in a wheel barrow!  Cars must then be parked in the parking area near to the barn/shop. Cars found to be parked on the track will incur a fine for their drivers!  These fines will be donated to our chosen charity ‘The Jurassic Coast Trust Ltd’. Please don’t leave valuables in your car.  Although we are in a remote and relatively crime-free area, we can’t take responsibility for vehicles or contents in the car park.

We take every care to ensure that you have a safe and enjoyable holiday but cannot be held liable for any accidents or consequential loss or damage to the guest’s possessions on the property or land.  Or from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

Dogs
We understand that dogs are a much loved member of the family and welcome dogs to Lower Keats to holiday with you.  ​We allow dogs onto the site but a limit of two per lodge. Dogs must be kept on leads at all times and never left alone in the lodges.  We charge a £25 supplement per dog, to cover extra cleaning costs, and will also provide you with a dog bed and bowls, you just need to bring their favourite blanket – please just add dogs to your booking.  We ask that you clear up after your dog and have two bins labelled specifically for this, one by the shop and another as you enter the glamping field.

Breakages
Please leave lodges tidy with furniture/equipment in the correct tents and let us know if anything gets broken, so we can replace it for our next guest.  We expect a degree of wear and tear we will only charge for replacements in exceptional circumstances.  If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest or the cost of repair or replacement of the item.

Additional Cleaning/Littering
All cleaning under normal circumstances is included in the cost of your stay. If additional cleaning of the lodge is required, including washing up, putting equipment back into the correct lodges (for group bookings), additional cleaning of the interior or fixtures and fittings then we reserve the right to charge for this work at a rate of £10 per hour and we reserve the right to deduct this payment from your security deposit or invoice guests following their stay.

We are committed to protecting our natural environment and wildlife on our farm. We respectfully ask our guests to do the same and use the numerous bins provided. If you drop litter, please pick it up!

Rubbish
There are recycling and landfill bins located in the carpark, in order to protect our environment for the future, we ask that all guests recycle as much as possible.  All rubbish and recycling must be removed from the lodge when you leave.

Smoking
We are a non-smoking site. Therefore, smoking is not permitted at any time within our lodges or on our decks.  If it is evident that guests have been smoking in the lodge then the security deposit will be charged to compensate for the additional cleaning and delay in being able to re-let the lodge.

Party Lead Name: …………………………Signed ………………………….Date ……………

I agree to adhere to the terms and conditions set out above which form part of the holiday agreement with Lower Keats Glamping with particular note to the below:

I understand that Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner.

Should any facilities, equipment, or inventory, be damaged wilfully, because of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Company staff you will be held responsible for the cost of repair or replacement of that item. The company cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.

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