Terms & Conditions
Lower Keats Glamping is set in Devon farmland and in places the land is uneven and the field is on a slight incline, so please make sure that your party are aware of this and wear suitable footwear. There are no paved paths to the lodges, therefore three wheel pushchairs may be more suitable than buggies. The lodges are 30-100 metres from the luggage drop off area – remember then all luggage will have to be transported across the field to the lodge in a wheel barrow!
We recommend that you bring wellies or crocs as they can be easily kicked off on the decks before entering the lodge.
Bookings and Payments
If a booking is made eight weeks or more before the holiday is due to start, a deposit of one third of the rent is payable. The balance is then payable 8 weeks before your holiday. The balance due will be taken from the card on/after the due date unless you advise us that you will be paying by bank transfer and you have already requested our bank details. If the balance is not paid by the due date we reserve the right to re-let the lodge and retain the deposit. We only accept bookings from persons over 18 years of age and we reserve the right, at all times, without statement of reasons, to refuse or cancel a booking.
If a booking is made less than eight weeks before the holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking. Payments can be paid by card, electronic transfer.
We ask all our guests for a security/damage deposit of £150 per lodge, which is preauthorised against a card prior to arrival. This is to cover any additional cleaning costs, breakages, damages and moving items to correct lodges after a group booking, the hold will be released in full, provided there is no damage or excess work required.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by ‘you’ by post or email to firstname.lastname@example.org
Cancellations & Refunds
We realise that sometimes plans change and where possible we will help you to move your holiday to a more convenient date, (bookings can only be amended once without loss of deposit). In the event of a cancellation a charge is payable depending on the number of days before the holiday start date that written notification is received.
The cancellation charge is a percentage of the rental cost of the holiday:
0 – 13 days notice 100%
14 – 27 days notice 75%
28 – 55 days notice 60%
56 days or more the Deposit
We recommend that you take holiday insurance to cover any potential loss. In the unlikely event of the accommodation not being available due to fire, flood or other unforeseen circumstances, Lower Keats Glamping cannot accept liability or responsibility for any loss but the full cost of the holiday will be refunded.
Overseas guests may pay by using our booking system, international electronic transfer or by English pounds cheque. Any charges from payments from overseas will be passed on to the guest.
We are a family campsite but also allow Stag/Hen breaks to be taken – please contact us before booking to discuss. A group containing all male or female guests will be asked to sign a disclaimer agreeing to house rules.
Day visitors are welcome (maximum of 2 guests per lodge). All day guests must be pre-agreed with the owners, names and car registration numbers must also be provided along with contact details, should we, in the case of an emergency, need to know who is on site. All day guests must vacate the site by 10 pm.
ARRIVAL & DEPARTURE TIMES
We ask that you arrive on your arrival date after 4:00 pm and let us know by text 07540 367386 when you are 50 mins away, so we can be ready to greet you. It’s very important to plan your journey, so that you arrive with us during the daylight. Arriving and settling into your lodge takes a little while; from meeting us in our honesty shop, to unloading your luggage and wheel barrow everything across the field, it’s all part of the glamping adventure. However, due to our very rural environment it’s unlike arriving at a hotel where you park up and walk across a well lit path, so please do plan to arrive during daylight hours. It will take time for your tour of the lodge to explain how everything works as well as unloading your belongings and then unpacking and lighting the wood burning stove. All of this is so much easier in the daylight as it really is pitch black once the sun goes down – there are no street lights at Lower Keats. Or alternatively get up early the next morning and arrive for breakfast – we can have the croissants waiting for you!
Guests are requested to vacant their lodge by 10:00am on the date of their departure.
We want all our guests to enjoy a restful, relaxing, chilled stay with us. To keep the atmosphere peaceful and to not to disturb the wildlife or other guests, we do not allow music or radios outside the lodges. Be aware when it is quiet all around noise will be amplified as it travels over the fields. There may well be young children sleeping on the site so we also ask you to be thoughtful of how much noise your party are making around the camp fires during the evenings. We all know that children like to escape early each morning, but to help let adults sleep in; it would be appreciated if parents could encourage children to stay indoors until after 7.30am/8am as it would help make for a stress free start to the mornings!
After 10.30pm the only sounds that should be heard is wildlife and whispering from our guests enjoying the sunset and stars. Train spotters will also enjoy the view of the main train line on the other side of the River Axe and watching the level crossing lights. (Trains stop running overnight). In the summer of 2017 we were fortunate to see the Tornado steam train go by on tour.
We are happy to accept all male or all female parties but request that they adhere to the noise rules above. If you want karaoke at 2am around the campfire, then this is not the site for you!
In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.
The bathrooms have solar lights in the ceiling; each lodge has solar lanterns which can be used in the bedrooms, dining and sitting area. Outside there are solar lights on the path to the lodges. Due to fire risk we do not allow candles inside the bedrooms of the lodges but these maybe used on the outside deck areas and on the dining table. Supplies of candles are available to purchase from the Larder.
Wood & Sticks
We will provide plenty of split logs and sticks for use in the wood burning stove during your stay, extra campfire wood is £7.50 a net. BBQs work best with charcoal and that can also be purchased in the larder or from nearby garages and supermarkets.
Please leave the lodges tidy with furniture in the correct tents and let us know if anything gets broken, so we can replace it for our next guest. As we expect a degree of wear and tear we will only charge for replacements in exceptional circumstances. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest or the cost of repair or replacement of the item.
All cleaning under normal circumstances is included in the cost of your stay. If additional cleaning of the lodge is required, including washing up, putting equipment back into the correct lodges (for group bookings), additional cleaning of the interior or fixtures and fittings then we reserve the right to charge for this work at a rate of £10 per hour and we reserve the right to deduct this payment from your security deposit or invoice guests following their stay.
We are committed to protecting our natural environment and wildlife on our farm. We respectfully ask our guests to do the same and use the numerous bins provided. If you drop litter please pick it up! There are recycling and landfill bins located in the car park, in order to protect our environment for the future, we ask that all guests recycle as much as possible. All rubbish and recycling must be removed from the lodge when you leave
Whilst staying at Lower Keats children will love to have the freedom of the Devon countryside however it is parents’ responsibility to ensure that their children are safe and supervised at all times. Please do not allow them to play near or in the agricultural barn, as it contains agricultural machinery. We have fenced areas off and have signs to deter entry; however, children may still find a way in. Please do not allow children to climb our fences or trespass into neighbouring fields, as there may be animals or machinery at work.
Children are very welcome to help us with letting the animals out, feeding and cleaning them out, as well as collecting eggs, and bottle feeding spring lambs and brushing the piglets. We are always happy to have helpers.
Vehicles are only allowed as far as the end of the track next to the glamping field to unload luggage. This is to ensure that the field stays a safe haven for children who may be playing. Luggage will then have to be transported 30m-100m across the field to the lodges in a wheel barrow! Cars must then be parked in the parking area near to the barn/shop. Cars found to be parked on the track will incur a fine for their drivers! These fines will be donated to our chosen charity ‘The Jurassic Coast Trust Ltd’. Please don’t leave valuables in your car. Although we are in a remote and relatively crime-free area, we can’t take responsibility for vehicles or contents in the car park.
We take every care to ensure that you have a safe and enjoyable holiday but cannot be held liable for any accidents or consequential loss or damage to the guest’s possessions on the property or land. Or from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.
We understand that dogs are a much loved member of the family and welcome dogs to Lower Keats to holiday with you. We allow dogs onto the site but a limit of two per lodge. Dogs must be kept on leads at all times and never left alone in the lodges. We charge a £25 supplement per dog, to cover extra cleaning costs, and will also provide you with a dog bed and bowls, you just need to bring their favourite blanket – please just add dogs to your booking. We ask that you clear up after your dog and have two bins labelled specifically for this, one by the shop and another as you enter the glamping field.
We are a non-smoking site. Therefore, smoking is not permitted at any time within our lodges or on our decks. If it is evident that guests have been smoking in the lodge then the security deposit will be charged to compensate for the additional cleaning and delay in being able to re-let the lodge.